Exchange
Exchanges
You are responsible for the shipping costs of returning the item you wish to exchange.TT–Gymnastics will pay the shipping costs for sending the new item to you.
You may exchange an item within 14 days.
- Exchanges are only possible if the item is clean and unworn*.
- Try on the item with underwear.
- Leave the tags on the item.
- Fold the item neatly and put it back in the original packaging.
- Fill in the return form clearly and legibly, including your bank account number in case you receive a refund.
The return form can be found with your invoice, which you received by email. - Send the completed return form to us together with the item.
- You can use the original shipping packaging. You can stick the pre-printed address label over your own address label.
If you no longer have the address label, please write the following address clearly on the shipping packaging:
Ambachtsweg 14
3542DG Utrecht
The Netherlands
When will I receive the new item?
The item remains your property until we have received your return package.
We therefore recommend that you send the package with track & trace, so that you can track when it has been delivered to us.
Once we have received your package, we will check whether the item is in good condition* and can be exchanged.
After processing your exchange, you will receive a new invoice from us.
If an additional amount needs to be paid, we will ship the order after payment has been received. Therefore, always check the PDF in your invoice carefully.
If no additional payment is required, we will ship the package the same working day.
You will receive the new track & trace information by email from DHL (please note: also check your spam folder).
We therefore recommend that you send the package with track & trace, so that you can track when it has been delivered to us.
Once we have received your package, we will check whether the item is in good condition* and can be exchanged.
After processing your exchange, you will receive a new invoice from us.
If an additional amount needs to be paid, we will ship the order after payment has been received. Therefore, always check the PDF in your invoice carefully.
If no additional payment is required, we will ship the package the same working day.
You will receive the new track & trace information by email from DHL (please note: also check your spam folder).
* If the item does not meet the exchange conditions, we will return it to you. We will then charge you for administration/shipping costs. The item will be sent back to you once we have received payment.